Unit 21: Induction Welcome Pack (Assignment 1)
Sample work for unit 21: Training and Development. Resources for BTEC Level 3 Business Studies
Induction Pack for Front of House Staff
Dove and Olive
Welcome to the Dove and Olive
We set out to create Dove & Olive because we have grown up and lived near Dovedale Road, are passionate about food, great wine and cake and wanted a place that we could enjoy and share all of these with the people we are passionate about; our friends, family and neighbours. We knew we wanted it to be a relaxed space, close enough to walk to, away from the bustle and somewhere that had a sense of being abroad.
When we found 33 Dovedale Road with its great big south facing window, wide pavement, green awning and original tiled interior we knew we had found what we were after and with the generous support of our friends and family set about transforming it. Dove and Olive is dedicated to our family, friends and neighbours without whose support it wouldn't be possible.
Our mission
To provide a great atmosphere to our guests at the heart of our local community
To provide food and drinks that our customers love and come back for
To source our food ethically and sustainably
To be knowledgeable about our food and drink, where it comes from and how to best pair them.
Job requirements
As front of house staff your primary role will be to provide our guests with an enjoyable experience while at the Dove and Olive. You will promptly take orders and communicate them with the kitchen. Prepare drinks and serve in a friendly manner, answer customer queries about the menu and be attentive to ensure that they are served and their tables cleaned promptly.
Code of conduct
Arrive on time for your shift.
Wear appropriate clothing of black trousers or skirt and white t-shirt or shirt. Clean aprons will be available in the staffroom. Make sure you wear a clean apron at the start of your shift and change during your shift if your apron becomes dirty.
Do not eat or drink in front of customers. You can take break times in the staffroom.
Tie back your hair if it is longer than your neck
No smoking on the premises or in the area immediately outside the premises
Be polite and maintain good eye contact with customers.
Be vigilant with seated guests and keep checking if they need anything with a commitment to attending to their needs promptly.
Show an active commitment to teamwork and our workplace culture.
Policies
Payment
Your starting wage will be £7.00 per hour. This will be calculated on a weekly basis from Monday – Sunday and transferred directly into your bank account each Monday for the previous week.
Health and safety
In order to keep each other and our customers safe and healthy, we require all members of the team to adhere to our health and safety guidelines which include
Basic personal hygiene and regular handwashing
Not coming to work when ill with potentially contagious illness
Proper use of equipment
Keeping all areas clear of obstacles and clearing up any floor spillages quickly.
Reporting faulty equipment immediately to supervisors
Keep all areas clean at all times and deep clean at the end of each shift
Proper storage of food and drink items and observation of use by dates
Proper storage of cleaning products
Using proper lifting and carrying methods
Awareness of location of first aid kits
Equal opportunities
No employee or customer will be discriminated as a result of their age, disability, gender, marriage, civil partnership, pregnancy, maternity, race, religion, beliefs or sexual orientation.
Any acts of bullying, harassment or discrimination will be handled through a grievance process. If a staff member is found to be in breach of the Equalities Act 2010, they will likely be dismissed.
It is part of our culture to make every person who steps through the door feel welcome and part of our community. It is the responsibility of all staff to take an active role in this culture.
If a member of staff observes bullying or harassment or feels that they have experienced it themselves either from staff or a customer, they are encouraged to report it to their supervisor, the manager or the owner.
We will provide ongoing training on equality and discrimination as part of our ongoing training and development.
Leave
Holiday Leave: You are entitled to 28 days paid holiday per year based on a 5 day work week. If you work less than this, your holiday entitlement will be adjusted. Please submit holiday requests to your supervisor. If you have any holidays booked before you start work, please inform your supervisor immediately. They will make every effort to honor any previously booked time. For future holidays, please provide at least one month's notice for more than 3 days consecutive holiday and one week notice for 1 or 2 consecutive days. As we are a small business we may not be able to grant permission for a holiday for more than two people at any time.
Sick Leave: If you are too ill to work, please call or send a text message to your supervisors as soon as possible. To qualify for statutory sick pay you must
Inform your supervisor at least two hours before your shift begins
Be isolating at home for at least 4 days
Obtain a doctors note for illnesses lasting more than 7 days
Work more than 16 hours per week
Maternity, paternity and Adoption Leave: You are entitled to 52 weeks maternity or adoption leave if you have been working for us for more than 26 weeks before your ‘qualifying week’ and you work at least 16 hours per week.
In order to qualify for maternity pay, please inform us 15 weeks before your due date. In order to qualify for adoption pay, please inform us 28 days before you want the leave to start unless the time between the child being matched and coming home is less than that.
Maternity and adoption pay is calculated at 90% of your average weekly earnings for the first 6 weeks. For the following 33 weeks, whichever is lower out of 90% of your average weekly earnings or £151.20.
If your partner has a baby, you are entitled to one week paid paternity and one week unpaid paternity leave.
Compassionate leave: If you need to take time off work in an emergency to take care of family members or people you care for, please let your supervisor know as soon as possible to arrange cover. Unpaid leave will be granted.
Notice period
You are legally required to give one week's notice before leaving your position at Dove and Olive. However, in order to ensure that we can find a suitable replacement, we request that you consider providing us with a longer period when possible.
Training
We will provide a range of training throughout your time at the Dove and Olive. Some training such as health and safety, first aid, food hygiene and changes to laws will be compulsory and your time spent on training will be paid.
We will also provide extra training that is voluntary such as wine tasting and food pairing. This is voluntary and therefore your time won’t be paid for but we would love you to join us.
Our Menu
It is important to us that our staff know our menu inside out and are prepared to answer any questions that customers have. Please have a look at our current menu before the first day's induction.
Induction Training Feedback Form
At Dove and Olive, we are committed to continually improving the training we offer. We would appreciate it if you could take a few minutes at the end of your induction to complete this feedback form so we can make changes to our future induction programmes.
Name (optional) ………………………………………………..
Please indicate how well you feel the induction training met the objectives by ticking the most relevant cell.
| Strongly Agree | Agree | Disagree | Strongly Disagree | |
|---|---|---|---|---|
| The topics covered were relevant to my role | ||||
| I am confident with my level in the main skills of the role | ||||
| I know what I need to do in my role | ||||
| The amount of information was appropriate | ||||
| I have made a connection with the people I am going to be working with | ||||
| I understand the different roles at Dove and Olive and where I fit in | ||||
| I understand the key policies and procedures | ||||
| I am confident in what I need to do to maintain health and safety | ||||
| I am going to enjoy working for Dove and Olive | ||||
| What did you think we did particularly well? | ||||
| What do you think we could improve? | ||||
Employment Contract
This employment contract is between ______________________________ (employee name) and The Dove and Olive.
This document sets out the terms and conditions of employment and contains written particulars of the role of Front of House Staff in accordance with the Employment Rights Act 1996.
1.Duties
Greeting customers and escorting them to their tables
Keeping dining area clean and clearing tables promptly.
Introducing menu, including specials and answering customer queries regarding the menu
Taking orders and communicating with kitchen
Preparing drinks including a range of coffees and mixed alcoholic drinks.
Managing stock levels and placing order with suppliers when necessary
Any other duties deemed suitable by your shift supervisor.
2. Date of Commencement and Hours
2.1 Your employment will commence on _____________ (date). Your hours of work per week may change depending on fluctuations in demand. You will be offered a minimum of 10 hours per week. Your shift supervisor will discuss your hours a week in advance.
2.2 Hours are organised into afternoon shifts of 4 hours and evening shifts of 4 hours. If you work both an afternoon and an evening shift in one day, you will be given a 1 hour unpaid break in between.
3. Notice Period
3.1 If you decide to cease your employment at the Dove and Olive, you are required to provide at least one weeks notice.
3.2 If The Dove and Olive decide to end your employment, they will provide you with one weeks notice. However, if the reason for your dismissal is gross misconduct, you will not be given notice.
4. Place of Work
The place of work is The Dove and Olive, 33A Dovedale Road, Liverpool, L18 5EP.
5. Pay and Benefits
You will be paid ________ per hour. Payment is made each week in arrears. Each week is calculated from Monday to Sunday. Payments will be made using BACS on Monday. Depending on your bank, this may take between 1 – 3 days to reach your bank account.
6. Leave
6.1 You are entitled to 28 days holiday per full year you work. This is based on a 5 day work week so will be adjusted depending on your hours. You must inform your supervisor one month in advance for holidays of 3 days or more and one week in advance for 1 – 2 days.
6.2 If you are too ill to work, you must call or text your supervisor two hours before the start of your shift to allow time to arrange a replacement. In order to qualify for Statutory Sick Pay (SSP), you must obtain a doctors note for illnesses lasting longer than 7 days.
6.3 You are entitled to maternity, paternity and adoption leave if you have been working for us for longer than 26 weeks providing you have given us sufficient notice as outlined by the government.
6.4 We are happy to give unpaid compassionate leave in the event that you need to take care of somebody in an emergency, attend a funeral or any other unexpected event. Please inform your supervisor at your earliest convenience.
7. Training
Compulsory training including food hygiene and health and safety will be provided throughout your employment. As this is compulsory, you will be paid for your time.
Additional training such as wine tasting and food pairing is not compulsory so you will not be paid.
8. Smoking
The Dove and Olive has a no smoking policy in all areas of the building and on the paved area to the front of the property. You may smoke to the back of the building but you must be at least 2 metres away from the exit.
9. Dress Code
The dress code for front of house staff is black trousers or skirt, a white shirt or t-shirt and shoes that cover your whole foot. You will be provided with a clean apron each shift. You must change your apron if it becomes visibly dirty.
10. Drug and Alcohol Use
10.1 It is the responsibility of The Dove and Olive to ensure the safety of all staff and guests to their premises. As employees who are under the influence of drugs or alcohol may have a negative impact on health and safety, we ask that you do not come to work under the influence and refrain from use of drugs and alcohol during your shift. If you are found to be intoxicated during your shift, this is grounds for immediate dismissal.
10.2 In the event that you are taking drugs prescribed by your doctor that may have an impact on your ability to complete your duties, we ask that you inform your supervisor.
11. Grievance Procedures
If you feel that you are being treated unfairly or inappropriately, you can request our most up to date grievance procedure from our solicitor Sadie Wolf at Sadiewolf@dovedalesolictors.com.
12. Disciplinary Procedures
12.1 If you are in breach of the terms and conditions of your contract, you may face disciplinary procedures. Depending on the severity of the breech, you may face different consequences.
12.2 For minor indiscretions, you will called into a meeting your supervisor or manager. During this meeting, you will have the opportunity to discuss the reasons behind the indiscretion and plan a more positive way forward in your work.
12.3 Continued minor indiscretions after this meeting will result in a verbal warning and then a written warning before dismissal.
12.4 For gross misconduct, such as drug and alcohol use at work which may cause danger to yourself, other staff or guest, you may face immediate dismissal.
